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Quality Management System Training
Learn the basics of ISO 9001 Quality Management Systems and how it supports service consistency and guest satisfaction.
ISO 9001:2015 Quality Management System Awareness Training | TSCConsulting Certified
ISO 9001:2015 Quality Management System Awareness Training | TSCConsulting Certified
📘 Course Objective
📘 Course Objective
To introduce the structure and core principles of ISO 9001 for teams responsible for quality delivery in hospitality.
🎯 Learning Outcomes
🎯 Learning Outcomes
Understand process approach and PDCA cycle
Apply customer satisfaction and complaint handling best practices
Interpret quality policy and objectives
Link operational KPIs to quality indicators
Support certification readiness
👥 Who Should Attend
👥 Who Should Attend
This training is ideal for anyone involved in delivering, monitoring, or improving service standards in operations.
Front Office and Guest Relations Teams,
F&B and Restaurant Leaders,
Housekeeping and Laundry Supervisors,
Spa and Wellness Coordinator,
Engineering Team Leads,
Sales & Events Coordinators,
Quality, Administration, and Learning & Development teams
🕓 Duration & Format
🕓 Duration & Format
1 day | Virtual or On-site | English or Turkish
📜 Certification
📜 Certification
TSCConsulting Certificate of Completion | Digital Certificate
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